Due to the upcoming Nor’easter expected to affect the northeastern US, where NYI’s New York and New Jersey facilities are located, we have activated our Emergency Action Plan (EAP). All generators have been tested according to schedule, and all sites … Continue reading →

We have been monitoring the weather forecasts, and have activated emergency preparations for the impending winter storm which is expected to affect the northeastern US. All generators were tested this week, and fuel has been topped up at all sites. … Continue reading →

At 10:35PM EDT on Sunday, August 7th, a hardware failure was observed on a redundant switch pair in the 999 Frontier Road (NJ1) facility. This may have caused a subset of single-homed clients to experience brief periods of latency or … Continue reading →

An issue has been identified with one of our Zayo point to point circuits which has the potential to impact availability and latency to some locations.  Addressing the issue will require an emergency maintenance window, beginning at 3:30AM EST. During … Continue reading →

PSE&G completed their repairs around 12:30PM today, and utility power was restored shortly after. After verifying the stability of the power, we switched back to utility power around 1:30PM. All power infrastructure continues to operate normally.

The loading dock at our 999 Frontier Road facility (NJ1) will be inaccessible this Thursday, June 19th, through Sunday, June 22nd, for floor refinishing.  If you have any large deliveries scheduled, please ring the bell at the front door, and … Continue reading →

The situation has stabilized as of 11:45PM EST. We will have a RFO from our provider as soon as it is available. Please open a ticket on our helpdesk at https://my.nyi.net if you have any further questions or concerns regarding … Continue reading →

Our Seattle datacenter (WA1) provider is experiencing issues with their upstream core switching equipment. This may cause some temporary routing issues. We are working with the provider on resolution and will provide more information when it is available. Thank you … Continue reading →

The ISP Virgin Media in the UK is experiencing internal routing and DNS issues that prevent access to many other Internet providers globally, including NYI. Customers using Virgin Media may not be able to access services hosted at NYI at … Continue reading →

The previously mentioned Level3 issues have been resolved, and we are now advertising routes over Level3 again. The official RFO is not available from Level3 yet, but we’ll post it here when it is available. Thank you for your patience.