Author Archives: K.Pha@NYI

Fiber Cut

A fiber cut in the Northeastern US has caused a number of connectivity issues for providers. We believe we have routed around the issue, but if you are still seeing any latency or packet loss when connecting to any of … Continue reading

Posted in Uncategorized | Comments Off on Fiber Cut

999 Frontier Road Sunday Night Network Issues

A maintenance window related to our ongoing network upgrades was scheduled at our 999 Frontier Road facility on the night of Sunday, April 24th. No service impact was expected, however the maintenance exposed a configuration error that affected some clients … Continue reading

Posted in Network | Tagged , , | Comments Off on 999 Frontier Road Sunday Night Network Issues

Storm Updates

With the heavy wind and rain in parts of New Jersey, some areas near our Bridgewater, NJ facility (NJ1) are currently without utility power. So far, we remain on utility power. Our fuel tanks were recently topped off, and we … Continue reading

Posted in Uncategorized | Tagged , | Comments Off on Storm Updates

Winter Storm Jonas

NYI has engaged our Emergency Preparedness plan in response to Jonas. Generator fuel tanks have been topped off, all staff have been placed on call, and contingencies have been prepared in case travel to and from our data centers becomes … Continue reading

Posted in Uncategorized | Comments Off on Winter Storm Jonas

Issues connecting to AWS East from NYI

We are currently seeing packet loss and latency when connecting to AWS East from our NYC and NJ data centers. This appears to be due to an issue between Zayo and AWS, which they are attempting to resolve.

Posted in Uncategorized | Comments Off on Issues connecting to AWS East from NYI

NYI Scheduled Maintenance: 999 Frontier Road

NYI has scheduled maintenance for this coming weekend. Facility: 999 Frontier Road Maintenance Window: Sunday, October 18th, 9am – 1pm Eastern Time Expected Service Impact: Minimal Details: NYI will be performing upgrades on core switches at our 999 Frontier Road … Continue reading

Posted in Network | Tagged , , | 2 Comments

Hurricane Joaquin

NYI is closely monitoring the status of Joaquin and the other systems set to converge on the east coast of the US. All generators have been tested and fuel levels have been topped up. Personnel contingency plans have been discussed … Continue reading

Posted in Uncategorized | Tagged | Comments Off on Hurricane Joaquin

NY1 Elevator Maintenance

On Sunday, May 17th, the building will be performing maintenance on the high-rise elevators at 100 William Street that will limit passenger elevator access to the 21st floor data center at times during the day. If you intend to perform … Continue reading

Posted in Facilities Maintenance | Tagged , , | Comments Off on NY1 Elevator Maintenance

NYIIX Issues

NYIIX is current having some issues. While they continue to trouble-shoot, we have routed around that peering point. If you observe any packet loss or latency in the meantime, please open a ticket at https://my.nyi.net. UPDATE: All NYIIX issues have … Continue reading

Posted in Uncategorized | Comments Off on NYIIX Issues

Winter Storm Juno

In preparation for the upcoming winter storm: * All generators have been tested. * Fuel supplies have been topped off. * Additional staff have been scheduled, with all personnel on call from now through the duration of the storm. * … Continue reading

Posted in Uncategorized | Comments Off on Winter Storm Juno