Category Archives: Uncategorized

Emergency switch maintenance

At approximately 8:29PM EDT on 8/21/18, our monitoring systems detected a line card failure on one of our core switches at the NJ1 facility. A replacement line card was installed at 8:44PM EDT, and the core switch is back to … Continue reading

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Winter storm preparations

We are currently monitoring the winter storm expected to reach the Northeastern US over the next 24 hours. While we do not expect any significant impact to our operations, NYI is prepared with recently topped-off fuel tanks, augmented staff levels, … Continue reading

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Phone Systems

Our provider is experiencing issues routing inbound calls due to a fiber cut upstream. They expect the issue to stabilize by the end of the day. If you have trouble reaching NYI numbers, please open a case on our helpdesk … Continue reading

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March Nor’easter

Due to the upcoming Nor’easter expected to affect the northeastern US, where NYI’s New York and New Jersey facilities are located, we have activated our Emergency Action Plan (EAP). All generators have been tested according to schedule, and all sites … Continue reading

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Winter storm Niko

We have been monitoring the weather forecasts, and have activated emergency preparations for the impending winter storm which is expected to affect the northeastern US. All generators were tested this week, and fuel has been topped up at all sites. … Continue reading

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999 Frontier emergency maintenance

At 10:35PM EDT on Sunday, August 7th, a hardware failure was observed on a redundant switch pair in the 999 Frontier Road (NJ1) facility. This may have caused a subset of single-homed clients to experience brief periods of latency or … Continue reading

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Fiber Cut

A fiber cut in the Northeastern US has caused a number of connectivity issues for providers. We believe we have routed around the issue, but if you are still seeing any latency or packet loss when connecting to any of … Continue reading

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Storm Updates

With the heavy wind and rain in parts of New Jersey, some areas near our Bridgewater, NJ facility (NJ1) are currently without utility power. So far, we remain on utility power. Our fuel tanks were recently topped off, and we … Continue reading

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NY1 emergency network maintenance

An issue has been identified with one of our Zayo point to point circuits which has the potential to impact availability and latency to some locations.  Addressing the issue will require an emergency maintenance window, beginning at 3:30AM EST. During … Continue reading

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Winter Storm Jonas

NYI has engaged our Emergency Preparedness plan in response to Jonas. Generator fuel tanks have been topped off, all staff have been placed on call, and contingencies have been prepared in case travel to and from our data centers becomes … Continue reading

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