Category Archives: Uncategorized

Phone Systems

Our provider is experiencing issues routing inbound calls due to a fiber cut upstream. They expect the issue to stabilize by the end of the day. If you have trouble reaching NYI numbers, please open a case on our helpdesk … Continue reading

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March Nor’easter

Due to the upcoming Nor’easter expected to affect the northeastern US, where NYI’s New York and New Jersey facilities are located, we have activated our Emergency Action Plan (EAP). All generators have been tested according to schedule, and all sites … Continue reading

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Winter storm Niko

We have been monitoring the weather forecasts, and have activated emergency preparations for the impending winter storm which is expected to affect the northeastern US. All generators were tested this week, and fuel has been topped up at all sites. … Continue reading

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999 Frontier emergency maintenance

At 10:35PM EDT on Sunday, August 7th, a hardware failure was observed on a redundant switch pair in the 999 Frontier Road (NJ1) facility. This may have caused a subset of single-homed clients to experience brief periods of latency or … Continue reading

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Fiber Cut

A fiber cut in the Northeastern US has caused a number of connectivity issues for providers. We believe we have routed around the issue, but if you are still seeing any latency or packet loss when connecting to any of … Continue reading

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Storm Updates

With the heavy wind and rain in parts of New Jersey, some areas near our Bridgewater, NJ facility (NJ1) are currently without utility power. So far, we remain on utility power. Our fuel tanks were recently topped off, and we … Continue reading

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NY1 emergency network maintenance

An issue has been identified with one of our Zayo point to point circuits which has the potential to impact availability and latency to some locations.  Addressing the issue will require an emergency maintenance window, beginning at 3:30AM EST. During … Continue reading

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Winter Storm Jonas

NYI has engaged our Emergency Preparedness plan in response to Jonas. Generator fuel tanks have been topped off, all staff have been placed on call, and contingencies have been prepared in case travel to and from our data centers becomes … Continue reading

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Issues connecting to AWS East from NYI

We are currently seeing packet loss and latency when connecting to AWS East from our NYC and NJ data centers. This appears to be due to an issue between Zayo and AWS, which they are attempting to resolve.

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Hurricane Joaquin

NYI is closely monitoring the status of Joaquin and the other systems set to converge on the east coast of the US. All generators have been tested and fuel levels have been topped up. Personnel contingency plans have been discussed … Continue reading

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