NYI Status

Author: Support@NYI

  • NY2: Power event

    At approximately 5:26 PM 1/18/2022, a power event was observed that affected power delivery at 60 Hudson Street, which was confirmed to be related to a ConEd issue at that time. A critical fault on one of the UPS systems resulted in dropping the downstream load.

    Onsite staff immediately brought in electricians and engaged UPS maintenance technicians to safely restore power to affected systems. Power was restored in stages, with full power was restoration by 7:50 PM.

    A RFO and post mortem will be distributed to affected customers.

     

  • NY2: Power Anomaly Some Circuits

    Update (10/29/21 @ 1:30PM): We have identified and replaced a faulty component on the affected UPS system. An RFO will be sent out to affected customers. This incident is resolved.
    (more…)

  • NY1, NY2: Network Issues

    Update: We experienced a very large, sustained DDoS attack that saturated several upstream links, and caused significant packet loss to customers in our New York City Facilities. We successfully isolated the target, mitigated the attack and all services are stable. We do not anticipate any further issues. We will provide a post mortem/RFO of the incident within 72 hours to affected clients. Please let us know if you are still experiencing any issues. We apologize for the inconvenience and appreciate your understanding.

  • NY1, NY2 – Post-Tropical Storm Ida

    There are currently no operational impacts from the storm at our New York facilities. NYI is prepared with contingency plans in place for any unforeseen developments. Travel to either the NY1 or NY2 facilities may be difficult and unsafe as a result of the storm, so please feel free to engage our smart hands service for any incidents.

    We will provide additional updates at nyistatus.com as needed. If you have any questions please visit the myNYI portal to open a ticket or call our 24×7 Network Operations Center at +1-800-288-7387.

  • NY1, NY2 – Tropical Storm Henri

    We are currently monitoring Tropical Storm Henri which is expected to reach the Metro NYC area over the next 24-48 hours. While we do not expect any significant impact to our operations, NYI is prepared with contingency plans in place for any unforeseen developments.

    – Travel to either the NY1 or NY2 facilities may become difficult and unsafe as a result of the storm, so please feel free to engage our remote hands services for any emergency incidents.
    – All non-emergency incidents and requests may be delayed as our staff is focused on facility operations during the storm.
    – Please note that freight and loading dock services may be suspended or reduced on Monday, August 23rd as the situation warrants.

    We will provide additional updates at nyistatus.com as needed. If you have any questions please visit the myNYI portal or call our 24×7 Network Operations Center at +1-800-288-7387.

  • NY1, NY2 – Winter Storm Viola

    We are currently monitoring the winter storm expected to reach the Northeastern US over the next few hours. While we do not expect any significant impact to our operations, NYI is prepared with contingency plans in place for any unforeseen developments.

    – Travel to either the NY1 or NY2 facilities may become difficult and unsafe as a result of the storm, so please feel free to engage our remote hands services for any emergency incidents.
    – All non-emergency incidents and requests may be delayed as our staff is focused on facility operations during the storm.
    – Please note that freight and loading dock services will be suspended or reduced on Thursday, February 18th and Friday, February 19th as the situation warrants.

    We will provide additional updates at nyistatus.com as needed. If you have any questions please visit the myNYI portal or call our 24×7 Network Operations Center at +1-800-288-7387.

  • NY1, NY2 – Winter Storm Orlena

    We are currently monitoring the winter storm expected to reach the Northeastern US over the next few days. While we do not expect any significant impact to our operations, NYI is prepared with contingency plans in place for any unforeseen developments.

    – Travel to either the NY1 or NY2 facilities may become difficult and unsafe as a result of the storm, so please feel free to engage our remote hands services for any emergency incidents.
    – Please note that freight and loading dock services will be suspended or reduced on Monday, February 1st and Tuesday, February 2nd as the situation warrants.

    We will provide additional updates at nyistatus.com as needed. If you have any questions please visit the myNYI portal or call our 24×7 Network Operations Center at +1-800-288-7387.

  • NY2 – Facility Access 01/15/2021 through 01/18/2021

    In response to the increased threat of civil unrest, Building Management has sustained additional security measures and personnel during the evening hours and weekends. Customers with building ID badges, please note: The card reader for after hours and night access at the exterior ADA door on West Broadway and Hudson Street has been deactivated. For access the bell must be rung, you must announce yourself to the guard and show your valid building identification card through the camera. If the card is not valid access will be denied. Once validated by the security guard access will be provided.

    If you have any issues obtaining access to the building, please visit the myNYI portal to open a ticket or call our 24×7 Network Operations Center at +1-800-288-7387.

  • NY1, NY2 – Winter Storm Gail

    We are currently monitoring the winter storm expected to reach the Northeastern US over the next few hours. While we do not expect any significant impact to our operations, NYI is prepared with contingency plans in place for any unforeseen developments.

    – Travel to either the NY1 or NY2 facilities may become difficult and unsafe as a result of the storm, so please feel free to engage our remote hands services for any emergency incidents.
    – Please note that freight and loading dock services will be suspended or reduced on Thursday, December 17 and Friday, December 18 as the situation warrants.

    We will provide additional updates at nyistatus.com as needed. If you have any questions please visit the myNYI portal or call our 24×7 Network Operations Center at +1-800-288-7387.

  • CH1 – Utility Power Outage 8/22/20

    We are observing periods of utility power loss at our 800 Jorie (CH1) facility. We automatically transferred to generator power during these periods. The generator is currently running on stand-by and the facility is currently on utility power. ComEd has been notified and is investigating.

    • 6:12AM CDT – Utility power lost
    • 6:31AM CDT – Utility power returned
    • 7:15AM CDT – Utility power lost
    • 7:27AM CDT – Utility power returned

    This incident is resolved.