NYI Status

Author: Support@NYI

  • NY1, NY2 – Preparedness for Storm Isaias

    NYI is closely monitoring the status of now-Tropical Storm Isaias as it moves northwards along the coast towards New York. All generators have been tested and fuel levels have been topped up. Personnel contingency plans have been discussed and are ready to be put into place at need.

    We will update https://www.nyistatus.com if there are any further updates with regards to any impact from the storm. If you have any storm-related questions, or any other issues, please go ahead and open a ticket at https://my.nyi.net.

  • CH1 – Utility Power Outage 7/7/20

    Utility power was lost at approximately 11:00AM CDT at our 800 Jorie (CH1) facility. We automatically transferred to generator power at that point and the situation is stable at this time. ComEd is currently estimating that utility power will be restored by 12:30PM CDT.

    UPDATE: Utility power was restored at 12:15PM CDT. Facility was restored to utility power at 12:45PM CDT.

    This incident is resolved.

  • COVID-19 Data Center Request Process

    NYI is constantly monitoring Covid-19 related CDC, Federal and State guidelines and re-evaluating our procedures in order to protect everyone’s well-being while ensuring business continuity. Effective immediately, visitor access to NYI facilities will only be granted through our new appointment-based Access Request Process.

  • COVID-19 Preparedness Plan

    In order to address heightened concerns over the spread of COVID-19, we are carefully monitoring CDC and WHO guidelines and have taken preventative measures to ensure health, safety and business continuity. Please see our latest COVID-19 Response Procedures.

  • Utility power restored at NJ1

    Utility power was restored at approximately 5:45AM EDT on July 23rd. The facility is operating on utility power at this time. No impact to customer equipment was observed from the utility outage or restoration.

    If you have any questions or concerns about the outage, as always, please feel free to open a ticket at the MyNYI Help Desk.

  • NJ1 utility outage 7/23

    Utility power was lost again at approximately 11:58PM EDT on July 22nd at our 999 Frontier Road (NJ1) facility. We automatically transferred to generator power at that point and the situation is stable at this time. PSE&G is currently estimating that utility power will be restored by 12:45PM EDT July 23rd. We will update this page if any new information becomes available.

    If you have any questions or concerns about the utility outage, please feel free to open up a ticket at the MyNYI Help Desk.

  • Utility power restored at NJ1

    Utility power was restored at approximately 2:27PM EDT. The facility is operating on utility power at this time. No impact to customer equipment was observed from the utility outage or restoration.

    If you have any questions or concerns about the outage, as always, please feel free to open a ticket at the MyNYI Help Desk.

  • Utility power disruption in NJ1

    Due to severe weather in the area, utility power was lost at approximately 7:25PM EDT at our 999 Frontier Road (NJ1) facility. We automatically transferred to generator power at that point and the situation is stable at this time. PSE&G is currently estimating that utility power will be restored by 7:45AM EDT. We will update this page if any new information becomes available.

    If you have any questions or concerns about the utility outage, please feel free to open up a ticket at https://my.nyi.net.

  • Power Outages Reported in Manhattan

    Earlier this evening, multiple electrical power outages were reported across Manhattan, primarily in the Mid-Town and Upper West Side, leaving some subway stations dark, traffic lights inoperative, and entire blocks without power.

    At this time our New York Data Centers remain unaffected and have full utility power.  Following emergency readiness procedures, we have secured additional staff to stand ready should the situation change.

    We will provide status updates here in the event that the outages have any direct affect on our services.

  • NY1 network issue

    At 2:15AM EDT we began to experience a network disruption involving certain routes to the NY1 facility. Clients located in the NY1 facility as well as some NJ1 clients may have been affected by this disruption. The issue has just been mitigated by our network administrators and normal routing should return shortly.

    Please feel free to open a ticket on the MyNYI helpdesk at https://my.nyi.net if you are still experiencing issues. We thank you for your cooperation.