Time Warner has notified us of an outage that affects service at our 100 William Street facility. We are working with them to restore service as quickly as possible. We will provide more updates here as we receive them from Time Warner.
EDIT: Time Warner service has returned to normal, as of 2:30 PM Eastern Time.
The previously mentioned Level3 issues have been resolved, and we are now advertising routes over Level3 again.
The official RFO is not available from Level3 yet, but we’ll post it here when it is available. Thank you for your patience.
We have shifted routes away from Level3 as of 9:30AM EST. They are experiencing networking issues in the NY area and are working to resolve the problem. We have escalated and will provide Level3’s RFO when it becomes available.
If you have any questions or need to report an issue, please notify our NOC at https://my.nyi.net
Level 3 will be performing maintenance on an NYI network link in Newark, New Jersey between the hours of 4:00 GMT and 6:00 GMT (12:00 AM EST and 2:00 AM EST) on Sunday, May 19th, 2013. This is one of the several links NYI uses for Internet connectivity.
When maintenance begins, some users whose traffic traverses that Level 3 uplink may be unable to reach NYI for a brief period while new routes are propagated via BGP.
Please be advised that NYI Site Operations personnel have taken precautionary measures to assure optimal performance of customer services during Winter Storm Nemo. Per our standard practices, NYI will send Incident Notifications in the event there is an interruption of service.
Current Status
At this time, all NYI facilities are operating under normal conditions, which includes system uptime, utility power, and full fuel tanks. No incidents have been detected or reported.
According to the National Weather Service as of Noon EST Friday, Feb. 8, the Metro New York area should expect snow accumulation in the next 24 hours of 10 to 14 inches, with Blizzard Warnings in effect until 1pm EST Saturday, Feb. 9.
NYI has increased staffing and will continue to closely monitor the storm. Please refer to local news sources for additional weather-related information or www.noaa.gov.
The next update will be if there is a significant change to the current situation.
Sincerely,
NYI Support Team
Phone: 1-800-288-7387
Remember:
If you have a question about this incident or would like to upgrade your current service or report a system issue, please contact the NYI HelpDesk at 1-800-288-7387 or open a service ticket at http://my.nyi.net.