A maintenance window related to our ongoing network upgrades was scheduled at our 999 Frontier Road facility on the night of Sunday, April 24th. No service impact was expected, however the maintenance exposed a configuration error that affected some clients at 999 Frontier Road. Beginning at approximately 10:45 pm Eastern time, this configuration error caused certain routes to no longer be properly announced. The issue was corrected by 11:00 pm Eastern time, though there may have been residual effects beyond 11 pm.
Additional testing and safeguards to prevent a similar configuration error from going undetected have been put into place. No further issues are expected.
NYI is a trusted infrastructure partner to small and medium-sized enterprise clients across a range of industries. We drive infrastructure optimization through flexible integrated hybrid IT solutions and strategic partnerships that result in cost and performance efficiencies. Our experts offer insights and end-to-end support so that your teams can be freed to focus on innovation and growth.