Latest Status Updates

Date: 10/26/13 Time: 2PM-4PM EDT Expected Customer Impact: Non Service Affecting NYI will be performing upgrades and testing on networking equipment at NY3 facility on Saturday, October 26 between 2pm and 4pm EDT.  We’ve scheduled a 2 hour maintenance window.  However we  expect the actual process to take about 20 minutes. During maintenance, NYI’s routingRead more

Time Warner has notified us of an outage that affects service at our 100 William Street facility. We are working with them to restore service as quickly as possible. We will provide more updates here as we receive them from Time Warner. EDIT: Time Warner service has returned to normal, as of 2:30 PM EasternRead more

The previously mentioned Level3 issues have been resolved, and we are now advertising routes over Level3 again. The official RFO is not available from Level3 yet, but we’ll post it here when it is available. Thank you for your patience.

We have shifted routes away from Level3 as of  9:30AM EST.  They are experiencing networking issues in the NY area and are working to resolve the problem.  We have escalated and will provide Level3’s RFO when it becomes available. If you have any questions or need to report an issue, please notify our NOC atRead more

All networking issues should be resolved as of  6:30PM EST.  If you are still experiencing access issues, please notify NYI via our HelpDesk, at http://my.nyi.net. The source of the issue was an influx of traffic for a specific customer which might have resulted in increased latency for some customers.  Our engineers attended to this issueRead more

Level 3 will be performing maintenance on an NYI network link in Newark, New Jersey between the hours of 4:00 GMT and 6:00 GMT (12:00 AM EST and 2:00 AM EST) on Sunday, May 19th, 2013. This is one of the several links NYI uses for Internet connectivity. When maintenance begins, some users whose trafficRead more

Please be advised that NYI Site Operations personnel have taken precautionary measures to assure optimal performance of customer services during Winter Storm Nemo. Per our standard practices, NYI will send Incident Notifications in the event there is an interruption of service. Current Status At this time, all NYI facilities are operating under normal conditions, whichRead more

Service was restored as of 4pm EST today, earlier than expected. All NYIIX peering sessions that were affected have been restored.

ETA on service restoration is 8:30PM EST. Fiber pairs were damaged and need to be replaced.

A power transformer caught on fire underground and Con Edison is performing repairs to their equipment. Fiber crews are currently not permitted to enter the scene to service their lines.