An issue has been identified with one of our Zayo point to point circuits which has the potential to impact availability and latency to some locations. Addressing the issue will require an emergency maintenance window, beginning at 3:30AM EST. During this maintenance window, some brief increases in latency and minimal packet loss may be observed.
Thank you for your patience as we make these necessary repairs in order to maintain the speed and reliability of the NYI network.
NYI has engaged our Emergency Preparedness plan in response to Jonas. Generator fuel tanks have been topped off, all staff have been placed on call, and contingencies have been prepared in case travel to and from our data centers becomes impossible.
Stay warm everyone!
We are currently seeing packet loss and latency when connecting to AWS East from our NYC and NJ data centers. This appears to be due to an issue between Zayo and AWS, which they are attempting to resolve.
NYI has scheduled maintenance for this coming weekend.
Facility: 999 Frontier Road
Maintenance Window: Sunday, October 18th, 9am – 1pm Eastern Time
Expected Service Impact: Minimal
Details:
NYI will be performing upgrades on core switches at our 999 Frontier Road facility this weekend. Some customers may see a brief session flap, with no significant related downtime. Most customers are expected to see no service impact whatsoever.
NYI will update http://nyistatus.com when work begins, and again when work is completed.
EDIT: Please note that we have changed the maintenance window start time from 1PM to 9AM Eastern.
NYI is closely monitoring the status of Joaquin and the other systems set to converge on the east coast of the US. All generators have been tested and fuel levels have been topped up. Personnel contingency plans have been discussed and are ready to be put into place at any time. We will continue to update https://www.nyistatus.com as events progress. If you have any storm-related questions, or any other issues, please go ahead and open a ticket at https://my.nyi.net.
On Sunday, May 17th, the building will be performing maintenance on the high-rise elevators at 100 William Street that will limit passenger elevator access to the 21st floor data center at times during the day. If you intend to perform any on-site work, it is recommend to open a ticket and have our staff handle it for you, or to reschedule for another day.
NYIIX is current having some issues. While they continue to trouble-shoot, we have routed around that peering point. If you observe any packet loss or latency in the meantime, please open a ticket at https://my.nyi.net.
UPDATE: All NYIIX issues have since been corrected.
In preparation for the upcoming winter storm:
We’ll post any status updates that occur as a result of this storm to https://www.nyistatus.com.
PSE&G completed their repairs around 12:30PM today, and utility power was restored shortly after. After verifying the stability of the power, we switched back to utility power around 1:30PM. All power infrastructure continues to operate normally.
We are remaining on generator power while the line crews continue repairs. We have been given a rough estimate of two hours for the completion of those repairs.