Our provider is experiencing issues routing inbound calls due to a fiber cut upstream. They expect the issue to stabilize by the end of the day.
If you have trouble reaching NYI numbers, please open a case on our helpdesk at https://www.my.nyi.net. If you provide a number we will call you back right away. We apologize for any inconvenience.
An issue has been identified with one of our Zayo point to point circuits which has the potential to impact availability and latency to some locations. Addressing the issue will require an emergency maintenance window, beginning at 3:30AM EST. During this maintenance window, some brief increases in latency and minimal packet loss may be observed.
Thank you for your patience as we make these necessary repairs in order to maintain the speed and reliability of the NYI network.
NYI has engaged our Emergency Preparedness plan in response to Jonas. Generator fuel tanks have been topped off, all staff have been placed on call, and contingencies have been prepared in case travel to and from our data centers becomes impossible.
Stay warm everyone!
We are currently seeing packet loss and latency when connecting to AWS East from our NYC and NJ data centers. This appears to be due to an issue between Zayo and AWS, which they are attempting to resolve.
NYI is closely monitoring the status of Joaquin and the other systems set to converge on the east coast of the US. All generators have been tested and fuel levels have been topped up. Personnel contingency plans have been discussed and are ready to be put into place at any time. We will continue to update https://www.nyistatus.com as events progress. If you have any storm-related questions, or any other issues, please go ahead and open a ticket at https://my.nyi.net.
NYIIX is current having some issues. While they continue to trouble-shoot, we have routed around that peering point. If you observe any packet loss or latency in the meantime, please open a ticket at https://my.nyi.net.
UPDATE: All NYIIX issues have since been corrected.
In preparation for the upcoming winter storm:
We’ll post any status updates that occur as a result of this storm to https://www.nyistatus.com.
PSE&G completed their repairs around 12:30PM today, and utility power was restored shortly after. After verifying the stability of the power, we switched back to utility power around 1:30PM. All power infrastructure continues to operate normally.
We are remaining on generator power while the line crews continue repairs. We have been given a rough estimate of two hours for the completion of those repairs.
Frontier Road has been re-opened and access to NJ1 is again available. We are remaining on generator power at this time while we await further updates from PSE&G.