Latest Updates

Dear Customer,

As you may know, New York City and the surrounding region are being impacted by the 2026 blizzard, a powerful Nor’easter bringing heavy snow and strong winds.

City officials have declared a state of emergency and enacted a travel ban for all non-essential vehicles on city streets, highways, and bridges from 9:00 p.m. Sunday through noon Monday. In addition to roadway restrictions, service disruptions and delays are expected across regional transportation systems, including NJ Transit, the LIRR, MTA subway and bus lines, and PATH trains.

We want to assure you that NYI-Sirius is prepared for the storm and has taken proactive measures to ensure facility resiliency under severe weather conditions:

• Our team has completed preventative checks of our critical HVAC systems, protected power infrastructure, and secured all rooftop equipment and assets.
• We have critical personnel on site who are actively monitoring conditions.
• We will remain vigilant throughout the storm to mitigate its impact and maintain uptime and service continuity for your operations.

For your safety, we strongly encourage customers to avoid travel during the storm and comply with local advisories. Our on-site teams and remote support resources will remain available to assist you as needed.

For urgent matters, please contact our support team:
· Email: supportteam@NYI.net
· Helpdesk Portal: MyNYI.net
· Phone: 212-269-1999 ext. 2

We appreciate your patience for any requests not related to service disruption.

Thank you for your continued trust in NYI-Sirius.

Sincerely,
NYI-Sirius Operations Team

The U.S. Geological Survey reported an earthquake at 10:23 a.m. with a preliminary magnitude of 4.7 affecting the NYC/tri-state region. We have experienced no impact to operations at our facilities in the area. We will continue to monitor the situation and provide further updates as needed.

We are currently monitoring the winter storm expected to impact the NYC area over the next 48 hours. This storm has been named Winter Storm Quinlan by The Weather Channel. While we do not expect any significant impact to our operations, NYI is prepared with contingency plans in place for any unforeseen developments. Our local site team has verified that all critical equipment is ready to guard against interruptions of utility power. Generator fuel levels have been checked and topped off as necessary.

– Travel to the NY2 facility may become difficult and unsafe as a result of the storm, so please feel free to engage our remote hands services for any emergency incidents.
– All non-emergency incidents and requests may be delayed as our staff is focused on facility operations during the storm.
– Please note that freight and loading dock services will be suspended or reduced on Monday, March 14th as the situation warrants.

We will provide additional updates at nyistatus.com as needed. If you have any questions please visit the myNYI portal or call our 24×7 Network Operations Center at +1-800-288-7387.

We are currently monitoring the winter storm expected to impact the NYC area. While we do not expect any significant impact to our operations, NYI is prepared with contingency plans in place for any unforeseen developments.

– Travel to the NY2 facility may become difficult and unsafe as a result of the storm, so please feel free to engage our remote hands services for any emergency incidents.
– All non-emergency incidents and requests may be delayed as our staff is focused on facility operations during the storm.
– Please note that freight and loading dock services will be suspended or reduced on Monday, February 28th as the situation warrants.

We will provide additional updates at nyistatus.com as needed. If you have any questions please visit the myNYI portal or call our 24×7 Network Operations Center at +1-800-288-7387.