NYI Status

Renovations will be performed on the Client Lounge in datacenter NY1 (100 William St, 21st floor).  The Client Lounge will not be available for use all of Thursday, July29th.

Location: NY2 (100 William Street, 8th Floor)

Date: Wednesday, July 28th, 2010

Time: 12 pm - 6 pm

During this maintenance window, preventative maintenance work will be performed on all Automatic Transfer Switches in the data center. This maintenance work will be non service impacting.

Location: NJ1 (999 Frontier Road)

Date: Thursday, July 29th, 2010

Time: 8 am - 6 pm

During this maintenance window, preventative maintenance work will be performed on all Automatic Transfer Switches in the facility. This maintenance work will be non service impacting.

Beginning on Monday, July 26th, the building housing data centers NY1 and NY2, at 100 William Street, will be undergoing a Lobby Renovation program.

Beginning Tuesday, July 27th, the lobby level entrance for the high-rise elevator bank with access to the 21st floor will be closed. To access the 21st floor data center, please use the low-rise elevator bank. Proceed to the 12th floor and there transfer to the high-rise elevator bank. Signs will be posted to direct you to the high-rise elevator bank. The main entrance into the building will also be closed, and instead the entrance on the other (south) side of the lobby will be opened. This is expected to last through the rest of next week.

Beginning Saturday July 31st, access to the arcade from the John Street side will be blocked off, and instead you will need to access from the William and Platt Street side.

We apologize for any inconvenience this causes. If you have any questions, please do not hesitate to contact us.

UPDATE: The work was delayed by a week; the changes in elevator access will begin on Wednesday August 4th, and the closure of the northern lobby entrance will take place on Saturday, August 7th.

We have just been informed that on the morning of Saturday, October 10th, building engineers will be performing maintenance on the power infrastructure at 100 William Street. We do not expect to lose power to any of our facilities in the building, but will have our generators on stand-by as a precaution. In order to prevent and if necessary deal with any issues that may arise during this period, we will have engineers from our generator maintenance vendor on call, as well as electricians and extra technical support staff.

The biometric scanner unit providing access into the main room of datacenter NY1 (21st floor of our 100 William Street location) has been replaced. Those clients who were experiencing sluggish fingerprint scans and other issues when attempting to gain access via that scanner are asked to let us know if you see any further issues.

Beginning at 8:30 AM on Monday, June 1st, the floors of NY2 will be undergoing cleaning.  The cleaning crew is expected to have the job completed by 4:00 PM.

After some delays in receiving the custom-built items required for this project, the dry-cooler coils in the 8th-floor Data Center at our 100 William St. location are now in the process of being replaced.