We are aware of a network incident that affected a small number of customers between 01:12AM and 02:26AM on 05/10/2022. The issue is resolved. A RFO and post mortem will be distributed to affected customers.
Update: At approximately 5:38PM a network issue impacted connections for some customers for a brief period. We have repaired the condition. A RFO and post mortem will be distributed to affected customers. This incident is resolved. We are aware of an issue impacting the NYC network. We are currently investigating.
Update: This incident is resolved. We are aware of an incident affecting some of our DNS servers. Customers may experience degraded DND performance on zones hosted by the affected DNS servers and resolving reverse DNS against NYI IP space.
Update: We experienced a very large, sustained DDoS attack that saturated several upstream links, and caused significant packet loss to customers in our New York City Facilities. We successfully isolated the target, mitigated the attack and all services are stable. We do not anticipate any further issues. We will provide a post mortem/RFO of theRead more
At 2:15AM EDT we began to experience a network disruption involving certain routes to the NY1 facility. Clients located in the NY1 facility as well as some NJ1 clients may have been affected by this disruption. The issue has just been mitigated by our network administrators and normal routing should return shortly. Please feel freeRead more
There was a network issue affecting some portions of the NJ infrastructure earlier this morning, shortly after 5:00 AM EDT. Any affected networks should have connectivity restored, and we continue to monitor for proper operation and performance. Please feel free to open a ticket on the MyNYI helpdesk at if you have any questions orRead more
At approximately 8:29PM EDT on 8/21/18, our monitoring systems detected a line card failure on one of our core switches at the NJ1 facility. A replacement line card was installed at 8:44PM EDT, and the core switch is back to normal operation. Some clients may have noticed a brief drop in ping monitoring during thisRead more
At 10:35PM EDT on Sunday, August 7th, a hardware failure was observed on a redundant switch pair in the 999 Frontier Road (NJ1) facility. This may have caused a subset of single-homed clients to experience brief periods of latency or minor packet loss between 10:35PM and 2:30AM EDT. The issue was diagnosed during an emergencyRead more
A fiber cut in the Northeastern US has caused a number of connectivity issues for providers. We believe we have routed around the issue, but if you are still seeing any latency or packet loss when connecting to any of our facilities, please open up a ticket at https://my.nyi.net so that we can look intoRead more
A maintenance window related to our ongoing network upgrades was scheduled at our 999 Frontier Road facility on the night of Sunday, April 24th. No service impact was expected, however the maintenance exposed a configuration error that affected some clients at 999 Frontier Road. Beginning at approximately 10:45 pm Eastern time, this configuration error causedRead more