NYI Status

We are currently unable to receive phone calls, and are working with our phone service provider to correct the situation.  If you need to contact NYI, please be sure to create a ticket at https://my.nyi.net If you do not already have a HelpDesk username, you can click on the ‘Sign Up’ button at https://my.nyi.net in order to create one.
UPDATE: Phone service has been restored.

To our valued customers at Telehouse,

Telehouse would like to inform you that we will be cancelling replacing fuse
block on dry cooler pump starters at 25 Broadway on November 5th at 8:00pm.
I will update with a revised date when received. Any questions please feel
free to call.

Thanks,

Michael Florio
Facilities Manager,
Facilities Engineering & Operations
TELEHOUSE International Corporation of America
7 Teleport Drive
Staten Island, NY 10311
Voice: 718-355-2530
Fax: 718-355-2517

We have just been informed that on the morning of Saturday, October 10th, building engineers will be performing maintenance on the power infrastructure at 100 William Street. We do not expect to lose power to any of our facilities in the building, but will have our generators on stand-by as a precaution. In order to prevent and if necessary deal with any issues that may arise during this period, we will have engineers from our generator maintenance vendor on call, as well as electricians and extra technical support staff.

Sometime between the hours of 11 PM on 2009-11-07 and 6 AM 2009-11-08, RCN will be performing a software upgrade on an optical digital cross connect device, which could effect circuits entering 100 William Street.  We have been informed that no NYI-related circuits will be impacted.

The biometric scanner unit providing access into the main room of datacenter NY1 (21st floor of our 100 William Street location) has been replaced. Those clients who were experiencing sluggish fingerprint scans and other issues when attempting to gain access via that scanner are asked to let us know if you see any further issues.

UPDATE:  As of 8 PM on Tuesday the 21st, our phone lines are again fully functioning.

NYI is experiencing phone issues, possibly due to the wet weather, and we are again unable to receive incoming phone calls.  Please route all requests to our HelpDesk, located at https://my.nyi.net

We hope to have this resolved soon.

UPDATE:  As of 4 PM on Friday the 18th, our phone lines are again fully functioning.

Due to issues with our the local telco which provies our phone service, we are currently unable to accept incoming phone calls.  Please route all support issues to our online helpdesk, located at https://my.nyi.net.  We are working with the provider and expect to have the issue resolved soon.

Beginning at 8:30 AM on Monday, June 1st, the floors of NY2 will be undergoing cleaning.  The cleaning crew is expected to have the job completed by 4:00 PM.

After some delays in receiving the custom-built items required for this project, the dry-cooler coils in the 8th-floor Data Center at our 100 William St. location are now in the process of being replaced.