Latest Status Updates

At 2:15AM EDT we began to experience a network disruption involving certain routes to the NY1 facility. Clients located in the NY1 facility as well as some NJ1 clients may have been affected by this disruption. The issue has just been mitigated by our network administrators and normal routing should return shortly. Please feel freeRead more

There was a network issue affecting some portions of the NJ infrastructure earlier this morning, shortly after 5:00 AM EDT.  Any affected networks should have connectivity restored, and we continue to monitor for proper operation and performance. Please feel free to open a ticket on the MyNYI helpdesk at  if you have any questions orRead more

At approximately 8:29PM EDT on 8/21/18, our monitoring systems detected a line card failure on one of our core switches at the NJ1 facility. A replacement line card was installed at 8:44PM EDT, and the core switch is back to normal operation. Some clients may have noticed a brief drop in ping monitoring during thisRead more

We are currently monitoring the winter storm expected to reach the Northeastern US over the next 24 hours. While we do not expect any significant impact to our operations, NYI is prepared with recently topped-off fuel tanks, augmented staff levels, and contingency plans in place for any unforeseen developments. Travel to either the NJ1 orRead more

Our provider is experiencing issues routing inbound calls due to a fiber cut upstream. They expect the issue to stabilize by the end of the day. If you have trouble reaching NYI numbers, please open a case on our helpdesk at https://www.my.nyi.net.  If you provide a number we will call you back right away.  We apologizeRead more

Due to the upcoming Nor’easter expected to affect the northeastern US, where NYI’s New York and New Jersey facilities are located, we have activated our Emergency Action Plan (EAP). All generators have been tested according to schedule, and all sites are fully staffed, with contingency plans in place, in the event of staff being unableRead more

We have been monitoring the weather forecasts, and have activated emergency preparations for the impending winter storm which is expected to affect the northeastern US. All generators were tested this week, and fuel has been topped up at all sites. All sites are fully staffed, with contingency plans in place in the event of staffRead more

At 10:35PM EDT on Sunday, August 7th, a hardware failure was observed on a redundant switch pair in the 999 Frontier Road (NJ1) facility. This may have caused a subset of single-homed clients to experience brief periods of latency or minor packet loss between 10:35PM and 2:30AM EDT. The issue was diagnosed during an emergencyRead more

A fiber cut in the Northeastern US has caused a number of connectivity issues for providers. We believe we have routed around the issue, but if you are still seeing any latency or packet loss when connecting to any of our facilities, please open up a ticket at https://my.nyi.net so that we can look intoRead more

A maintenance window related to our ongoing network upgrades was scheduled at our 999 Frontier Road facility on the night of Sunday, April 24th. No service impact was expected, however the maintenance exposed a configuration error that affected some clients at 999 Frontier Road. Beginning at approximately 10:45 pm Eastern time, this configuration error causedRead more