Utility power restored at NJ1

Utility power was restored at approximately 5:45AM EDT on July 23rd. The facility is operating on utility power at this time. No impact to customer equipment was observed from the utility outage or restoration.

If you have any questions or concerns about the outage, as always, please feel free to open a ticket at the MyNYI Help Desk.

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NJ1 utility outage 7/23

Utility power was lost again at approximately 11:58PM EDT on July 22nd at our 999 Frontier Road (NJ1) facility. We automatically transferred to generator power at that point and the situation is stable at this time. PSE&G is currently estimating that utility power will be restored by 12:45PM EDT July 23rd. We will update this page if any new information becomes available.

If you have any questions or concerns about the utility outage, please feel free to open up a ticket at the MyNYI Help Desk.

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Utility power restored at NJ1

Utility power was restored at approximately 2:27PM EDT. The facility is operating on utility power at this time. No impact to customer equipment was observed from the utility outage or restoration.

If you have any questions or concerns about the outage, as always, please feel free to open a ticket at the MyNYI Help Desk.

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Utility power disruption in NJ1

Due to severe weather in the area, utility power was lost at approximately 7:25PM EDT at our 999 Frontier Road (NJ1) facility. We automatically transferred to generator power at that point and the situation is stable at this time. PSE&G is currently estimating that utility power will be restored by 7:45AM EDT. We will update this page if any new information becomes available.

If you have any questions or concerns about the utility outage, please feel free to open up a ticket at https://my.nyi.net.

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Power Outages Reported in Manhattan

Earlier this evening, multiple electrical power outages were reported across Manhattan, primarily in the Mid-Town and Upper West Side, leaving some subway stations dark, traffic lights inoperative, and entire blocks without power.

At this time our New York Data Centers remain unaffected and have full utility power.  Following emergency readiness procedures, we have secured additional staff to stand ready should the situation change.

We will provide status updates here in the event that the outages have any direct affect on our services.

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NY1 network issue

At 2:15AM EDT we began to experience a network disruption involving certain routes to the NY1 facility. Clients located in the NY1 facility as well as some NJ1 clients may have been affected by this disruption. The issue has just been mitigated by our network administrators and normal routing should return shortly.

Please feel free to open a ticket on the MyNYI helpdesk at https://my.nyi.net if you are still experiencing issues. We thank you for your cooperation.

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NJ Network Issue

There was a network issue affecting some portions of the NJ infrastructure earlier this morning, shortly after 5:00 AM EDT.  Any affected networks should have connectivity restored, and we continue to monitor for proper operation and performance.

Please feel free to open a ticket on the MyNYI helpdesk at  if you have any questions or comments.

UPDATE 8/27: The cause of the packet loss is attributed to a large-scale DDoS attack which was mitigated. No further disruption is expected.

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Emergency switch maintenance

At approximately 8:29PM EDT on 8/21/18, our monitoring systems detected a line card failure on one of our core switches at the NJ1 facility. A replacement line card was installed at 8:44PM EDT, and the core switch is back to normal operation.

Some clients may have noticed a brief drop in ping monitoring during this time, due to routing reconvergence and failover of redundant uplinks.

Please feel free to open a ticket on the MyNYI helpdesk at https://my.nyi.net if you have any questions or concerns about this emergency maintenance.

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Winter storm preparations

We are currently monitoring the winter storm expected to reach the Northeastern US over the next 24 hours. While we do not expect any significant impact to our operations, NYI is prepared with recently topped-off fuel tanks, augmented staff levels, and contingency plans in place for any unforeseen developments.

Travel to either the NJ1 or NY1 facilities may become difficult and unsafe as a result of the storm, so please feel free to engage our remote hands services for any planned maintenance.

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Phone Systems

Our provider is experiencing issues routing inbound calls due to a fiber cut upstream. They expect the issue to stabilize by the end of the day.

If you have trouble reaching NYI numbers, please open a case on our helpdesk at https://www.my.nyi.net.  If you provide a number we will call you back right away.  We apologize for any inconvenience.

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