Latest Status Updates

We are aware of a network incident that affected a small number of customers between 01:12AM and 02:26AM on 05/10/2022. The issue is resolved. A RFO and post mortem will be distributed to affected customers.

We are currently monitoring the winter storm expected to impact the NYC area over the next 48 hours. This storm has been named Winter Storm Quinlan by The Weather Channel. While we do not expect any significant impact to our operations, NYI is prepared with contingency plans in place for any unforeseen developments. Our localRead more

Update: At approximately 5:38PM a network issue impacted connections for some customers for a brief period. We have repaired the condition. A RFO and post mortem will be distributed to affected customers. This incident is resolved. We are aware of an issue impacting the NYC network. We are currently investigating.

We are currently monitoring the winter storm expected to impact the NYC area. While we do not expect any significant impact to our operations, NYI is prepared with contingency plans in place for any unforeseen developments. – Travel to the NY2 facility may become difficult and unsafe as a result of the storm, so pleaseRead more

Update: This incident is resolved. We are aware of an incident affecting some of our DNS servers. Customers may experience degraded DND performance on zones hosted by the affected DNS servers and resolving reverse DNS against NYI IP space.

We are currently monitoring the winter storm impacting the NYC area. While we do not expect any significant impact to our operations, NYI is prepared with contingency plans in place for any unforeseen developments. – Travel to the NY2 facility may become difficult and unsafe as a result of the storm, so please feel freeRead more

At approximately 5:26 PM 1/18/2022, a power event was observed that affected power delivery at 60 Hudson Street, which was confirmed to be related to a ConEd issue at that time. A critical fault on one of the UPS systems resulted in dropping the downstream load. Onsite staff immediately brought in electricians and engaged UPSRead more

Update (10/29/21 @ 1:30PM): We have identified and replaced a faulty component on the affected UPS system. An RFO will be sent out to affected customers. This incident is resolved.

Update: We experienced a very large, sustained DDoS attack that saturated several upstream links, and caused significant packet loss to customers in our New York City Facilities. We successfully isolated the target, mitigated the attack and all services are stable. We do not anticipate any further issues. We will provide a post mortem/RFO of theRead more

There are currently no operational impacts from the storm at our New York facilities. NYI is prepared with contingency plans in place for any unforeseen developments. Travel to either the NY1 or NY2 facilities may be difficult and unsafe as a result of the storm, so please feel free to engage our smart hands serviceRead more